Phone Pay Plus Compliance for 0871 Numbers | communication ...

Filed Under Category communication skills workplace by admin

If you are looking to use 0871 telephone numbers for your business communications then you need to be aware of the rules for pricing and call times enforced by the business number telecoms regulator PhonePay Plus (PPP). This article will give you a brief overview of the issues involved in 0871 premium rate number compliance. If you are in any doubt as to how to follow the guidelines or need further advice before you set up your new numbers then you can either speak to 08UK or consult the PhonePay Plus website for more information.

0871 numbers ? written pricing information

The first thing you need to know is that you have a legal obligation to let the caller know the cost of the call per minute before they dial ? this should appear on any literature, advertising, online and anywhere else that you display your business phone number. This may also include providing verbal pricing information where applicable in mediums such as television or radio advertising.

0871 Numbers ? call welcome messages

Your 0871 phone number call welcome messages should give out the cost of the call per minute at the start of the call.

For both of the above you should give the BT landline price and warn callers that costs from other networks and from mobiles might be higher.

0871 numbers ? call waiting time

Call waiting times should be kept to an absolute minimum and there should be no undue delays caused by your messaging options. Call queuing is usually forbidden for 0871 numbers and permission can only be granted for this by PhonePay Plus themselves.

This is just a rough outline of the issues that you need to take into consideration and 08UK are there to help you to set up your new 0871 numbers to help you to be PPP compliant when setting up your new business telephone numbers.

About the Author

08UK 0871 numbers ? http://www.0871uk.co.uk/

August 22, 2012 | |

COMMENTS

Source: http://www.eprarie.com/archives/272

meghan mccain wilson chandler bristol motor speedway puerto rico prometheus grand canyon skywalk tonga